Patient Information
What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
1. Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
2. Meet Your Veterinarian
Your veterinarian will go over your pet’s medical history and talk with you about any current health concerns. You’ll also have the opportunity to ask questions and share information about your pet’s habits and behaviour.
3. Exam, Diagnosis & Treatment
After assessing your pet, we’ll discuss our findings with you and go over possible treatment options.
Following your visit, we’ll provide a detailed report outlining the diagnosis and recommended treatment plan, which we’ll keep on record for future reference whenever you need it.
Our Pet Care Philosophy
We proudly serve cats and dogs in Kamloops with calm, kind, and sincere care, grounded in excellence. We are passionate about providing unhurried preventive care and client education to ensure you feel informed and confident in every decision regarding your pet's health.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, debit, Visa, MasterCard, and American Express. We also accept Petcard with approved loans.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and a deposit may be required based on our estimate before any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your cat needs urgent care during our regular business hours, please contact us right away.
- What types of animals do you treat?
We take care of cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit may be required for an emergency examination. Once the staff and doctors have examined your cat, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit may be required, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
New Patients Welcome
Tournament Valley Veterinary Hospital is welcoming new patients! Our veterinarians provide medical care for cats and dogs in Kamloops. Contact us today to schedule your pet’s first appointment.